Terms and conditions
Thank you, for using Diet4U.
For your information: “ Diet4U Private Limited”, is a company incorporated under the Companies Act, 2019 with its registered office at Ground Floor, Penamaluru,Vijayawada, Andhra Pradesh - 521139 (hereinafter referred as “We”/ “Diet4U”/ “Us”/ “Our”).
For abundant clarity, Diet4U and/ or the trademark "Diet4U" are neither related, linked or interconnected in whatsoever manner or nature, to “AVR OODLES PVT LTD” (which is an online services business).
The terms and conditions/ terms of use ("Terms") governing the Diet4U Platform (defined later) and the Services (defined later) follow:
Acceptance of terms
These Terms are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Diet4U’s website www.diet4u.in ("Site") and/or any related mobile or software applications (collectively referred to as, “Diet4U Platform”) including but not limited to the services offered by Diet4U via the Diet4U Platform or otherwise ("Services").
Your use/ access of the Diet4U Platform shall be governed by these Terms and the Privacy Policy of Diet4U as available at https://diet4u.in/privacy (“Privacy Policy”). By accessing the Diet4U Platform and/ or undertaking any sale-purchase transaction, you agree to be bound by the Terms including any additional terms and conditions and policies referenced herein and/or available by hyperlink on the Diet4U Platform and acknowledge that it constitutes an agreement between you and Diet4U. You may not access the Diet4U Platform and use the Services if you do not accept the Terms or are unable to be bound by the Terms/ the Privacy Policy.
These Terms may be updated from time to time by without Diet4U notice. It is therefore strongly recommended that you review these Terms, as available on the Diet4U Platform, each time you access and/or use the Diet4U Platform. In the event there is any conflict or inconsistency between these Terms and any other terms of use that appear on the Blinkit Platform, these Terms will prevail.
The terms ‘visitor(s)’, ‘user(s)’, ‘you’, ‘your’, ‘customer(s)’ hereunder refer to the person visiting, accessing, viewing, browsing through and/or using the Diet4U Platform at any point in time.
Should you need any clarifications regarding the Terms, please do write to us at [email protected]
Services overview
Diet4U Platform is a platform for consumers to transact with third party sellers, who offering products/services for sale through the Diet4U Platform. For abundant clarity, Diet4U does not provide any services to users other than providing the Diet4U Platform as a platform to transact at their own cost and risk, and other services as may be specifically notified in writing. Services on the Diet4U Platform are available to only select geographies in India.
Diet4U is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased/services availed by you from such third party sellers (including the prices of such products/services charged by such third-party sellers). Diet4U therefore disclaims all warranties and liabilities associated with any products/services offered on the Diet4U Platform.
Eligibility
Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, undischarged insolvent etc. are not eligible to use/access the Diet4U Platform. However, if you are a minor, i.e. under the age of 18 years, you may use/access the Diet4U Platform under the supervision of an adult parent or legal guardian “competent to contract” who agrees to be bound by these Terms.
Diet4U Platform is intended to be a platform for end-consumers desirous of purchasing product(s)/availing services for domestic / self-consumption. If you are a retailer, institution, wholesaler or any other business to business user, you are not eligible to use the Diet4U Platform.
In order to determine compliance with eligibility criteria, Diet4U uses inter alia algorithms and/or pre-determined criteria-based technology and accordingly, from time to time, your usage may be restricted or blocked on account of overlap with such algorithms/pre-determined criteria. In such cases, if you are a genuine user of the Diet4U Platform, please contact us for assistance.
If you are using the Diet4U Platform on behalf of any person/ entity, you represent and warrant that you are authorized to accept these Terms on behalf of such person/ entity. Further, you and such person/ entity agree to be jointly, severally liable and indemnify us for violations of these Terms.
Account & Registration Obligations
All users must register and log in for placing orders on the Diet4U Platform. You must keep your account and registration details current and correct for all communications related to your purchases from the Diet4U Platform. By agreeing to the Terms, you agree to receive promotional, transactional or other communications, and newsletters from Diet4U and its group companies/ affiliates. You can opt out from such communications and/or newsletters by using the opt out options as available in such communications. You can also change your notification preferences as available in your profile section of Diet4U Platform.
When you access and use the Diet4U Platform, Diet4U may collect your personally identifiable information, including but not limited to name, email address, age, address, mobile phone number, and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) preferences and information about the pages on the Diet4U Platform you visit/access, the links you click on the Diet4U Platform, the number of times you access a particular page/feature. We may also collect information pertaining to the transactions you undertake on the Diet4U Platform including financial information, and any other such information as may be required to provide you with services and to administer the Diet4U Platform. Personal data and identifiable Information so collected will be subject to Diet4U’s Privacy Policy.
By registering your mobile number with us, you provide your consent to be contacted by us or through a third party service provider via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery or customer support related updates or for other correspondence as may be required in due course of provision of our Services.
Limited Licence & access
Subject to the provisions set out in these Terms, Diet4U grants you a personal, limited, non-exclusive, non-transferable and revocable license to access (for personal use only) the Diet4U Platform and avail the Services, only as expressly permitted in these Terms. Provided that you shall not download (other than page caching) or modify any portion thereof, except with express prior written consent of . Such limited license does not include/permit any resale or commercial use of the Diet4U Platform or its contents; any collection, use or derivative use of the Diet4U Platform, its contents, any product listings, descriptions, or prices; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools.
You hereby agree and undertake not to use, host, display, upload, modify, publish, transmit, update or share any information/ content/ message/ language/ document (including pursuant to gifting services/ printing services/ orders to be delivered to someone else-3rd party recipients/ messages to be delivered along with the order) (whether in writing or otherwise while communicating on the Diet4U Platform including but not limited to communicating with our support agents or delivery partners, through any medium) which (“Prohibited Conduct”):
Belongs to another person and to which you do not have any right or full rights;
Is harmful, threatening, abusive, indecent, discriminatory, tortious, vulgar, profane, harassing, blasphemous, defamatory, problematic, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise offensive, objectionable, menacing, inappropriate or unlawful in any manner whatever;
Contains material that violates the standards of the Services;
Accuses others of illegal activity, or describes physical confrontations;
Attempts to impersonate another person or entity;
Disguises or attempts to disguise the origin of your messages, content, including but not limited to by: (a) submitting your content under a false name or false pretences; or (b) disguising or attempting to disguise the IP address from which your content is submitted;
Harms minors in any way;
Infringes any patent, trademark, copyright or another proprietary/intellectual property right;
Violates any applicable law and/ or may result in a civil/ criminal liability;
Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
Is misleading or known to be false in any way; and/ or
Attempts to do any of the foregoing.
You acknowledge that Diet4U has no obligation to monitor your – or anyone else's – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.
Any and all liability arising out of or relating to violation of these Terms including in relation to the aforesaid information/ content/ message is your sole and absolute responsibility, and not of Diet4U.
Diet4U Platform or any portion of the Diet4U Platform may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Diet4U.
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Diet4U Platform or of Diet4U and/or its group companies/ affiliates without the express prior written consent of Diet4U.
You may not use any meta tags or any other “hidden text” utilizing Diet4U’s name or trademarks without the express prior written consent of Diet4U.
You shall not attempt to gain unauthorized access to any portion or feature of the Diet4U Platform, or any other systems or networks connected to the Diet4U Platform or to any server, computer, network, or to any of the services offered on or through the Diet4U Platform, by hacking, ‘password mining’ or any other illegitimate means.
Any unauthorized use shall automatically terminate the permission or license granted by Diet4U determined at Diet4U’s sole discretion.
Advertising
Part of the website may contain advertising information or promotional material or other material submitted to Diet4U by third parties/ brands or customers. Responsibility for ensuring that material submitted for inclusion on the Diet4U Platform complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers (other than Diet4U) found on or through the Diet4U Platform, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. Diet4U will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the Diet4U Platform.
As part of the advertising/ marketing/ visibility campaigns, brands/ advertisers / sponsors may run banner contents/ sampling schemes/ contests/ flyers distributions/ other such promotional campaigns on/ via the Diet4U Platform/ Diet4U. Notwithstanding anything to the contrary, You agree that to the fullest extent permitted under law, Diet4U shall not have any liability in relation to such campaigns (including contests/ contest rewards), which shall be a bipartite arrangement between you and the brands/ advertisers / sponsors, including with respect to fulfilment of obligations as specified thereunder. Participation in such campaigns, accessing any embedded third party link, scanning codes and/ or availing services pursuant to such campaigns shall be at your own risk and additionally, be governed by the terms and conditions of the campaigns and of the relevant brands/ advertisers / sponsors. Diet4U makes no representation or warranty of any kind, either express or implied, with respect to the campaigns (including contest / contest rewards). The brand/ advertiser/ sponsor shall be solely responsible for fulfilment thereto.
Disclaimers
You acknowledge and undertake that you are accessing the Services on the Diet4U Platform and transacting at your own risk and are using your best and prudent judgement before entering into any transactions. Diet4U makes best efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, as the same are representative, the actual color, size, shape and appearance may have variations from the depiction on your mobile/computer/ display screen.
Diet4U does not make any representation or warranties in respect of the products (including digital goods) available on the Diet4U Platform nor does Diet4U implicitly or explicitly support or endorse the sale or purchase of any such products on the Diet4U Platform, including relating to availability, usability, redemption or acceptance of such products on any other platform. Diet4U accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through the Diet4U Platform or otherwise. To clarify, the terms and conditions of the third party seller/ issuer/ brand of products (including digital goods such as softwares/ gift cards/ vouchers) shall apply to you in addition to these Terms.
You acknowledge and agree that Diet4U shall not, at any time, have any ownership, control, and/or title to any product(s), which is subject to a bipartite sale and purchase contract between you and the relevant third party seller. Diet4U does not have any control over the quality, merchantability and fitness for a particular purpose, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays on account of products which are out of stock or unavailable.
Delivery Partners
We facilitate delivery of orders placed on the Diet4U Platform through independent contractors, i.e. delivery partners, on a principal-to-principal basis. For abundant clarity, the delivery partners are neither employees nor agents of Diet4U, and they are purely associated with Diet4U as independent service providers on a principal-to-principal basis and are not exclusively bound by Diet4U to provide delivery services at any given point. To clarify, there exists no principal – agent relation between Diet4U and the delivery partner, and as such, Diet4U, in no case whatsoever, can be held liable for the act(s)/ omission(s) of the delivery partner.
You are expected to respect the dignity and diversity of delivery partners and also enable provision of a secure and fearless gig/ platform work environment for the delivery partners including prevention and deterrence of harassment (including sexual harassment) towards delivery partners. We reserve the right to withhold your access to the Diet4U Platform and otherwise limit your access to the Diet4U Platform at our absolute discretion if you behave with a delivery partner in a manner which is discourteous, disrespectful, or abusive, or which otherwise may be deemed to be inappropriate or unlawful. You are expected to treat all delivery partners with courtesy and respect. The consequences of any such inappropriate action of yours, including claims made/ compensation claimed by any delivery partner, shall be to your account entirely.
Reviews, Feedback, Submissions
All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Diet4U Platform or otherwise disclosed, published, submitted or offered in connection with use of the Diet4U Platform/Services (collectively, the “Comments”) shall be and remain the property of Diet4U. In consideration of availing the Services on the Diet4U Platform and by submitting your Comments, you hereby irrevocably grant Diet4U and its group companies/ affiliates a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use your Comments and all intellectual property rights therein for any purpose including advertisements and marketing.
Diet4U will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction. Diet4U is and shall be under no obligation to: (a) maintain any Comments in confidence; or (b) pay compensation for any Comments or use of any Comments; or (c) respond to any Comments. You agree that any Comments submitted by you on the Diet4U Platform will not violate the Terms or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the Diet4U Platform will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. Diet4U does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Diet4U Platform. You hereby grant Diet4U the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Diet4U, its group companies, affiliates, and their respective directors, employees, officers, agents and representatives (“Diet4U Parties”) against all claims, loss and liabilities resulting from any Comments you submit.
Further, any reliance placed on the Comments available on the Diet4U Platform from a third party/ other users shall be at your sole risk and expense.
Intellectual Property
Diet4U and/ brand/seller partners (as the case may be) expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Diet4U Platform. Access to or use of the Diet4U Platform does not confer and should not be considered as conferring upon anyone any license, sub-license to any intellectual property rights. All rights, including copyright, in and to the Diet4U Platform are owned by or licensed to Diet4U. Any use of the Diet4U Platform or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of Diet4U.
You may not modify, distribute or re-post anything on/ from the Diet4U Platform for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of Diet4U, its group companies/ affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Diet4U Platform. Access to or use of the Diet4U Platform does not authorize anyone to use any name, logo or mark in any manner. References on the Diet4U Platform to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply Diet4U’s endorsement, sponsorship or recommendation of the third party, the information, its product or services.
Diet4U Platform may display third party content (including embedded content) or links to third-party web pages, content, applications, products and services, including advertisements and promotions (collectively, “Third Party Content”) as a service to those interested in this information. We do not control, endorse or adopt any Third-Party Content, including that the inclusion of any link does not imply affiliation, endorsement or adoption by Diet4U of any site or any information contained therein, and can make no guarantee as to its accuracy or completeness. You acknowledge and agree that we are not responsible or liable in any manner for any Third-Party Content and undertake no responsibility to update or review such Third-Party Content.
Diet4U is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party website and/ or avail any service pursuant to the same, you do so entirely at your own risk and expense.
Report Intellectual Property Rights Infringement
Diet4U respects the intellectual property(ies) of other entities. If you believe that your intellectual property rights have been violated/used in any manner which results in infringement, then please inform us at [email protected]
We will evaluate the contents of your notice and will respond within a reasonable period of time. We may take such action as we deem appropriate in keeping with applicable law and our policies, we may also reach out to you for additional details. It may be noted that reporting inaccurate, false or misleading information to Diet4U may result in civil and/or criminal liability.
You agree to indemnify Diet4U for all claims brought by a third party(ies) against Diet4U arising out of or in connection with the submission of your email at [email protected]
Privacy Policy
Diet4U respects your privacy and values the trust you place in it. Diet4U’s ‘Privacy Policy’ https://Diet4U.in/privacy details the manner in which information relating to you is collected, used and disclosed. Customers are advised to read and understand our Privacy Policy carefully, as by accessing the Diet4U Platform you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.
Our Privacy Policy shall be deemed to have been incorporated into these Terms by reference, and is subject to change from time to time.
Information Disclosure
To protect against the loss, misuse and alteration of the information under its control, Diet4U has in place appropriate physical, electronic and managerial procedures. Although Diet4U endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made fully secure. By using the Diet4U Platform, you agree that Diet4U will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.
Call Recording: All calls between you and us (including between you and the delivery partners) (directly or indirectly through a third party) may be recorded by us or the third party engaged by us. All such calls may be recorded including for internal training and quality purposes by us and/or any third party appointed by us. You explicitly agree and permit Diet4U and the third party engaged by Diet4U, to record all the calls with you and to share it with our authorized personnel / delivery partners and relevant third parties for the purposes set out above.
You also explicitly agree and permit Diet4U to share any data (including call recordings) related to you with its group companies/ affiliates and/or the governmental/ regulatory authorities, if required under any law.
Misrepresentation
Diet4U shall assume no responsibility for any communication not authorised by Diet4U with respect to any offers, promotions, housefull sale, etc. This includes, but is not limited to, any fraud or misrepresentation caused by any third-party administrators resulting in loss or injury to the user. Users are cautioned that Diet4U does not run any call centre, and does not make available for communication any landline/mobile number/email ID/social media channel/any other electronic means to its users, except as specifically set out in these Terms and to that end, you are cautioned against unauthorised persons/ fraudsters and imposters claiming to be calling/ answering on Diet4U’s behalf. In case any user wishes to communicate, the user may communicate at the following/email apart from the faster In app Chat option: Email: [email protected]; grievance officer
Please note: Diet4U does not solicit confidential information such as OTP/CVV/PIN NUMBER/Card number either through call or mail or any other means, neither will Diet4U ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information. Please do not reveal these details to fraudsters and imposters claiming to be calling on Diet4U’s behalf.
Please report suspicious activities to [email protected]
You Understand, Agree & Confirm
That you shall be solely responsible for providing the correct delivery details, including recipient name, address, contact details, etc. and making the payments against all orders placed through your account, whether for delivery to your own address or someone else’s address. Diet4U shall not have any liability/ obligation in this respect (including accepting any refund/ order cancellation requests).
That if any product delivery is delayed or is returned from its destination (including as a result of you providing incorrect name or address or other incorrect/misleading information or recipient’s unavailability or refusal to accept the order at the time of delivery), Diet4U shall not be liable for the same/ responsible to make re-delivery. Any costs incurred by Diet4U in this respect shall be borne by you.
That while Diet4U makes best endeavors to ensure that Products/Services are delivered to you within the period reflected at the time of placing the order, Diet4U does not make any representation, guarantee or warranty in relation to the delivery time as the estimated delivery time may be changed without notice and there could be delays for reasons beyond the reasonable control of Diet4U such as availability of third party delivery service providers, demand, traffic and weather conditions, a force majeure event, the location provided by the customer(s), the customer(s) being unresponsive on call, delivery partner(s) facing any on-ground challenges (including any issues with their delivery vehicles, society providing entry to them without any hassles or delays) etc.
The order will ordinarily be delivered when a person is able to receive the order at the address provided by you. You shall be solely responsible for the products in case you direct the delivery partner to leave the same at your doorstep and/or handover the same to any other person. In such cases, you shall not claim any amount/refund from Diet4U in case of any loss/damage to/deficiency in any products/Service. You expressly disclaim Diet4U from all the liabilities which may arise by virtue of the order being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination, and the result of any change in temperature of the products.
That in case of cash on delivery orders placed through your account (whether for delivery to your own address or some other/ someone else’s address), it shall be your sole responsibility and obligation to make the cash amount payment/ ensure that such payment is made and further ensure that the same is accurate (i.e. neither less nor additional cash amount is paid to the delivery partners). We shall not be liable for any discrepancy in this respect.
To use the Services provided by Diet4U for lawful purposes only, and comply with all applicable laws and regulations while using/accessing and transacting on the Diet4U Platform.
That you will provide authentic and true information in all instances where any information is requested of you. Diet4U reserves the right to confirm and validate the information and other details provided by you at any point of time.
That if at any time, the information provided by you is found to be false or inaccurate (wholly or partly), Diet4U shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its Services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.
That you are accessing the Services made available by Diet4U and transacting at your sole risk and are using your best and prudent judgement before entering into any transaction through the Diet4U Platform.
That transactions through the Diet4U Platform may be subject to delivery charges, handling charges, convenience charges, small cart charges, high demand surge charges, rain surge charge, print charges, gift charges or such other fees/charges as may be levied from time to time (“Service Charges”). You shall be informed of such Service Charges prior to placing your order on the Diet4U Platform at the stage of check-out. By placing the order, you agree to pay for such Service Charges. Service Charges may vary from order to order, which may be determined on multiple factors such as order/ cart value, distance, time of the day, time taken, demand for delivery, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time. Further, Diet4U may from time to time offer to the customers credits, discounts, promo codes, vouchers or any other form of cashback that it may decide at its discretion. Diet4U reserves the right to modify, convert, cancel and/or discontinue such credits, promo codes or vouchers, as it may deem fit.
That before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Diet4U Platform, you agree to be bound by the conditions of sale included in the item’s description without exception.
That by using the Diet4U Platform or any Services, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Diet4U Platform and any Service at your sole risk and that to the fullest extent permitted under applicable law, the Diet4U Parties shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.
Diet4U is constantly evolving in order to provide the best possible experience and information to its customers. You acknowledge and agree that the form and nature of the Services which Diet4U provides, may require affecting certain changes in it, therefore, Diet4U reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the Diet4U Platform without any prior notice.
We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.
In our effort to continuously improve the Diet4U Platform and Services, we undertake research and conduct experiments from time to time on various aspects of the Services and offerings, including our apps, websites, user interface and promotional campaigns. As a result of which, some customers may experience features differently than others at any given time. This is for making the Diet4U Platform better, more convenient and easy to use, improving customer experience, enhancing the safety and security of our services and offerings and developing new services and features.
Taxes on your Order
In respect of the order placed by you, Diet4U shall issue documents like order summary, tax invoices, etc. as mandated per the applicable law and common business practices. Your order may have following components and corresponding documents:
Supply of goods by third party sellers listed on Diet4U Platform- Tax Invoice cum Bill of Supply issued on behalf of the third party seller;
Supply of services by Diet4U or third party service provider - Tax Invoice issued by Diet4U or third party service provider;
The above documents can be seen on the order summary page once the goods have been delivered to you.
You acknowledge and agree that entitlement to any GST benefits with respect to goods/services purchased through Diet4U Platform shall be subject to the GST terms and conditions (in addition to these Terms) and submission of valid GST number by you, as displayed and required at the time of order placement on the Diet4U Platform. Such GST terms and conditions shall be deemed to have been incorporated into these Terms by reference, and is subject to change from time to time.
Order Cancellation
You acknowledge that (a) your cancellation, or attempted or purported cancellation of an order or (b) cancellation due to reasons not attributable to Diet4U, shall amount to your breach of the Terms and any such request shall be permitted subject to acceptance of the same by Diet4U. For any permitted cancellations, we will initiate a refund, if any, against the relevant product/ order, which may be in the form of promotional codes/ coupons which shall be available for use against a subsequent invoice for transactions on the Diet4U Platform, in accordance with the specified terms, if any, such as validity period.
Orders may be cancelled by Diet4U in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of Diet4U, including causes for delivery-related logistical difficulties. For such cancellations, Diet4U will initiate a refund, if any, against the relevant product/ order, within approximately 72 hours.
Further, Diet4U aims to ensure that specifications and prices of all products / services offered for sale are true and correct. While precautions are taken to ensure accuracy thereof, at times, the specifications / prices may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product/service information provided to Diet4U by third-party sellers and in such an event, you shall be notified as soon as such error comes to the notice of Diet4U. In each such case, notwithstanding anything to the contrary, Diet4U reserves the right to cancel the order and initiate a refund, if any, against the relevant order/product in the form of credit/ cashback/ coupon/ promotional codes for the value of the relevant product/ order which shall be available for use against a subsequent invoice for transactions on the Diet4U Platform, in accordance with the specified terms, if any, such as validity period.
We reserve the right to deny access to non-complying users / users that appear to be involved in fraudulent transactions at any time or cancel any orders placed by them in future.
Returns & Refunds
Products once delivered are non-returnable/ non-replaceable/ non-exchangeable, save and except: (a) if the product is damaged, defective, expired at the time of delivery or incorrectly delivered, and (b) if the return/ exchange policy listed with respect to the relevant product expressly and specifically permits the same – if so, the return/ exchange requests shall be processed in accordance with the terms of the relevant policy, including the specified timelines and conditions. You are requested to read the return policy of each product as available on the Diet4U Platform before raising any request for return/ exchange or refund.
For digital goods (including gift cards/ vouchers), no return/ refund shall apply, and you are required to connect with the relevant issuer/ seller in case of any issues including but not limited to, validity, usage restrictions and/ or redemption related issues. For any such issues, please refer to the issuer/ seller's terms and conditions that apply to you in addition to these Terms.
All refunds for permitted returns and permitted cancellations will be processed within 7 working days from the date of return/ cancellation approval of the product subject to satisfactory checks.
Unless otherwise stated and/or as mutually agreed between Diet4U and the Customer, for payments made through electronic means such as debit card, credit card, net banking, UPI, etc., refunds shall be processed in the same manner as they are received or provided in the form of credit/ cashback/ coupon/ promotional code which shall be available for use against a subsequent invoice for transactions on the Diet4U Platform, in accordance with the specified terms, if any, such as validity period. Refund amount in the form of credits will reflect in Your account based on respective banks policies. Provided that, refunds, if any, for products purchased on cash on delivery basis shall be refunded by way of promotional codes only which shall expire after 30 days from the date of issuance. Users can opt-in for a promotional code refund for online payments as well. Refunds cannot be transferred back to any other payment method once the credit/ cashback/ coupon/ promotional code is initiated. All other promotional codes issued shall expire within 7 days from the date of its issuance.
All refunds shall be made in Indian Rupees only.
Diet4U Cashback
The following terms shall be in addition to and not in substitution of or derogation to the other terms governing the use/access of Diet4U Platform.
Cashback shall mean the grant of credit for the amount of eligible cashback, which shall be added to and reflected on the user’s account, and shall in no event imply that the cashback shall be credited to a user’s bank account or card account or refunded in cash at any time.
Cashback will be either transactional or promotional. A user will be entitled to Cashback only as specified by Diet4U.
No Cashback shall be available for orders which are cancelled. Any Cashback offered may be recovered by Diet4U, without notice to the user, in such cases. Any Cashback offered for orders for which a refund claim is made, whether in part or in full, shall be adjusted to remove Cashback attributable to the extent of the order refunded. This condition shall apply strictly and notwithstanding the display of cashback on any specific item(s) listed on the Diet4U Platform as an item specific cashback.
Diet4U reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw/suspend / amend/cancel the Cashback offers, and the terms applicable thereto.
Any kind of transactional and/or promotional Cashback will reflect in a user’s Diet4U account within approximately 24-48 hours; however, for some coupons it can take 7 working days from the delivery of the order for the cashback to reflect. The validity period thereof shall be 90 days and 60 days for transactional and promotional Cashback respectively from the date of credit, unless a different time period is specified by Diet4U.
Diet4U does not in any manner endorse or support or promote, in any specific manner, the purchase of products or undertaking of transactions inter alia which are subject to Cashback.
Cashback and discount codes may not be applicable on certain products/ services, as may be determined by Diet4U, from time to time.
Printing Services
The following terms shall be in addition to and not in substitution of or derogation to the other terms and conditions governing the use/access of Diet4U Platform.
For availing the printing services, customers have to upload a soft copy of the document, file, data, text, image, etc. in printable format (“Document(s)” on the Diet4U Platform or in case of Documents available for printing on the Diet4U Platform, trigger the printing request. Upon receiving your request, the Document(s) will be printed and delivered to you.
You agree not to upload any Documents that fall within the parameters of Prohibited Conduct.
While we endeavour to protect the confidentiality of Document(s) uploaded, You shall upload the Document(s) at your own risk. You are accordingly advised not to upload the Document(s) which you may consider confidential.
We do not store any Document(s). Document(s) shared by the users are only temporarily maintained by us for the purpose of providing the printing services.
You may be charged a printing fee or charges which will be reflected at the time of availing the printing services. The applicable fee will be notified to you prior to placing an order for the printing services. By placing the order you agree to pay the fee and charges as reflected prior to placing the order. You may have to make payment in advance for availing printing services. We reserve the right to change such fees/charges at any time.
We reserve the right to share the Document(s) uploaded by the customer for availing printing services with our affiliated/ franchisee stores for printing and delivery purposes.
If the customer finds any defects in the printouts which customer have received, then the customer shall immediately send the pictures of the defective printout with the order number to the customer care. Any complaints received after 24 hours of the delivery of the printouts will not be entertained, however, we will endeavour to address such complaints.
The customer agrees that the customer will only use the printing services for lawful purposes and comply with all applicable laws and regulations.
The customer agrees that the act of uploading the Document(s) indicates the customer’s consent to the collection, storage, retention and usage of such information for the purpose for which it has been uploaded in accordance with these Terms and the Privacy Policy.
The customer agrees that the printing services offered on the Diet4U Platform are being availed by the customer at their own risk. It is implied that they are using their best and prudent judgement before entering into any transaction through the Diet4U Platform.
Gifting Services
The following terms shall be in addition to and not in substitution of or derogation to the other terms governing the use/access of Diet4U Platform.
You may place an order for products to be delivered to someone else as a gift. You agree that the gifting services are available only for certain products as listed on the Diet4U Platform (“Eligible Product(s))”.
You agree and acknowledge that you shall use the gifting services available on the Diet4U Platform to gift and/or get the Eligible Product(s) delivered to only such persons who are known to you and will not order/gift any Eligible Product(s) and/or get the same delivered to any person which may put the recipient in uneasy, inconvenient or embarrassing situations. To place a gift order, you will be required to provide the gift recipient’s contact details, such as name, phone number, address or any other information that may be reasonably required to enable us deliver the gift order (“Contact Information”). These provisions shall apply mutatis mutandis to orders placed through your account to be delivered to someone else, otherwise than as a gift, whether placed on a cash on delivery basis or otherwise.
By availing the gifting service, you warrant and represent that you have obtained the gift recipient’s consent to provide us with the Contact Information. You hereby further warrant and represent to indemnify and hold the Diet4U Parties, harmless against any claims or disputes initiated by the gift recipient whose Contact Information was provided by you for the purpose of placing the gift order. You shall not use the gifting services to harass, intimidate or otherwise harm the recipient in any manner. By placing a gift order, you hereby irrevocably undertake to be responsible for any refusal made by the gift recipient or for any prejudice suffered by the latter or Diet4U. In case the gift recipient is, non-contactable, the delivery partner or we may contact you for further assistance. These provisions shall apply mutatis mutandis to orders placed through your account to be delivered to someone else, otherwise than as a gift, whether placed on a cash on delivery basis or otherwise.
You may be charged gifting fees or charges which will be reflected at the time of availing the gifting services. The applicable fees/charges will be notified to you prior to placing an order for the gifting services. By placing the order, you agree to pay the fee and charges as reflected prior to placing the order. You may have to make payment in advance for availing gifting services and cash on delivery may not be permitted.
You may send a message with the gift order which we will endeavour to deliver, however sometimes, the message can’t be sent. Please refer to the terms on Prohibited Conduct in relation to the quality of such messages.
3rd Party Services
The following terms shall be in addition to and not in substitution of or derogation to the other terms governing the use/access of Diet4U Platform.
At times, Diet4U may collaborate with 3rd parties to better your customer experience on the Diet4U Platform, where you may have the option to opt-in for availing certain services from such third parties via the Diet4U Platform or such services may be part of the products package. For instance, installation services offered with respect to products by 3rd parties, services provided to you by 3rd parties pursuant to advertising/ marketing campaigns such as demo services offered to you for any product, etc. In such cases:
You acknowledge and agree that the services are solely provided by such third parties, as per their terms and conditions and Diet4U has no role and/or control over the fulfilment and completion of the services provided including but not limited to order tracking, customer care support, grievance, etc.
By opting in for such ad-on services/ placing the order for the product that includes such services in the package, You explicitly give your consent to share your personal information as available with Diet4U along with order details with the third party service provider to provide the services. Your personal information will thereafter be subject to the privacy policy of such third party service provider as well, as amended from time to time.
You acknowledge that Diet4U does not provide any guarantee or warranty and makes no representation whatsoever regarding the third party service provider’s services and the reliability, quality, or suitability thereof.
You agree and acknowledge that soliciting or receiving the third party service provider’s services is solely at your own risk and Diet4U in no case shall be liable for any act or omission of such third party service provider (including its employees, personnel, agents, contractors, professionals, representatives).
By availing such third party service, you will be deemed to have accepted these terms and expressly agree that: (a) Diet4U Parties will not be liable or responsible for any loss or damage whatsoever that you may suffer, directly or indirectly, in connection with this including any theft, and (c) Diet4U will not mediate any disputes or differences between you and the third parties in relation to this.
Promotional Terms
These additional terms apply to promotional campaigns live on the Diet4U Platform from time to time (“Offer”). Users who place orders on Diet4U and satisfy eligibility criteria set forth by Diet4U or its collaboration partners for the specific promotional campaign shall be termed as “Eligible Customer(s)”.
Offers shall run for the duration decided by Diet4U, at its sole discretion and may be prematurely revoked without prior notice.
If the Offer is based on a minimum order value/specific to a product category, the Offer will stand cancelled if the products are returned by the Eligible Customer or for which refund is given by Diet4U or if the order for such products are cancelled by the Eligible Customer. On or after being provided the benefit/prize of the relevant Offer and availing/redeeming the same, the Eligible Customer acknowledges and agrees that the order placed on the Diet4U Platform cannot be returned and/or refunded.
Diet4U Parties shall not, in any way, be liable for the services provided by third parties upon availing/redeeming the offer/voucher/prize.
Eligible Customers hereby provide their consent to to share Diet4U the Eligible Customer’s contact details (“Information”) with Diet4U’s authorised third parties for making the Offer available to such Eligible Customer. Such Information will be governed by the third party’s privacy policy/ies and you are encouraged to acquaint yourself with and agree to their policies before participating in the Offer.
Eligible Customers may only avail the Offer if account settings on the Diet4U Platform have been set to India and the billing address is in India.
Diet4U reserves the absolute right to or alter any of these terms at any time without prior notice.
Offer can neither be sold, transferred, encashed or exchanged for any other products nor clubbed with any other Offer.
Diet4U accepts no liability, whether jointly or severally, for any errors or omissions of any third party in relation to the Offer.
The voucher/prize/benefit details will be sent to the Eligible Customer via e-mail/message/WhatsApp/in-app.
Diet4U, in its sole discretion reserves the right to exclude any Eligible Customer from the Offer and/or to cancel all or part of the Offer, without any liability on its part, if it believes that the Eligible Customer has (a) breached any of these terms, additional promotional activity terms and conditions, Diet4U Platform terms and conditions and/or Privacy Policy; (b) acted or has the intention of acting in a dishonest or fraudulent manner, or in bad faith; (c) tampered with the entry process or the operation of the Offer; (d) acted in a disruptive manner.
By participating in the Offer, Eligible Customers will be deemed to have accepted these terms along with specific promotional activity terms and conditions made available to the Eligible Customer and expressly agree that: (a) Diet4U Parties will not be liable or responsible for any loss or damage whatsoever that the Eligible Customer may suffer, directly or indirectly, in connection with this Offer, including for any theft, loss or misuse of the Offer or the Information; and (b) Diet4U will not mediate any disputes or differences between the Eligible Customer and the third parties in relation to this Offer.
Payment’s Facility and Related Information
All the payments towards the orders and/or any services shall be compulsory in Indian Rupees only.
The information with respect to the accepted payment methods on the Diet4U Platform shall be displayed at the time of making payment for an order which may include but not limited to credit card or debit card; net banking; UPI; cash on delivery or any other RBI approved payment mode as may be reflected on the Diet4U Platform from time to time. Cash on delivery may not be permitted for certain orders.
To facilitate the payments, you acknowledge and agree that Diet4U may use certain third-party vendors and service providers, including payment gateways, to process payments and manage payment card information. If you are directed to any third party payment processor, you will be subject to terms and conditions governing use of that third party’s service and we shall have no liability towards the same.
With respect to the payment details provided by you to avail the payment facility, you represent, warrant and covenant that you are legally entitled and/or authorized to provide such payment details and make payments using such payment details. You shall be solely liable for the payments done through payment details and you confirm that use of such payment details by you does not violate any applicable law.
The payment facility provided by Diet4U is neither a banking nor a financial service but is merely a facilitator providing an electronic, automated online electronic payment system, and receiving payment on orders placed at Diet4U Platform using the existing authorized banking infrastructure and card payment gateway networks, as may be applicable.
You agree and confirm that in respect to certain payment methods, the respective issuer may charge you an additional fee i.e. transaction fees or other fees, for the purpose of processing your payment transaction.
Order History
If you delete an order from your order history through your account on the Diet4U Platform, Your order details will no longer be visible to/ accessible by you through your account. To clarify, for orders placed for someone else, your action shall not impact visibility of the order details as accessible through that person’s account, where the order details were available.
You understand that your action shall be irreversible and no support will be offered on such deleted order(s) (whether to you or for orders placed for someone else, that other person) including complaints, retrieval/ information/ invoice request, cancellation, return, replacement, or exchange. Order once deleted will however remain present in Diet4U's records in accordance with the Privacy Policy and be subject to our records retention policies and applicable law, including any statutory retention requirements. Please note that there may be cases beyond the control of Diet4U where the deleted order/ order details may be traced/ be visible, for reasons such as:
any interruptions, service or technology failure or problems in use of the internet and electronic communications or other systems outside the control of Diet4U.
order details still being available on your/ for orders placed for someone else, that person’s email, messages or other modes of communication where the order details were available.
any stakeholder (including third party or delivery partner) reaching out to you through the information you choose to share with them directly.
payment pertaining to such an order being available in bank statements.
Important things to note:
-> As monthly subscription calendar may count 30/31 delivery days depending upon the month. But Diet4U is committed to 26 deliveries during a subscription as sundays are calculated as holidays.
-> Those 26 deliveries are also may vary sometimes as festival/seasonal holidays if there are in a month calendar. As the user will be pre-notified about the holidays calendar in the Diet4U user application. For holidays no amount will be refunded.
->If user is on vacation then the amount for those vacation days will be credited to the user wallet account and can be used for next order booking.
->If user is refused to collect the order at delivery time, then no refund will be provided from Diet4U.
-> Timeslot chosen for monthly subscription can not be changed in the middle of the subscription. So, carefully select your timeslot while placing an order depending upon your availability. No requests will be considered by Diet4U regarding timeslot change.